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Last updated: 12 August 2026

Please read these terms and conditions (“Terms“) carefully before using any of our Websites (see Section 1.1), purchasing any tickets or courses, or making a donation to us. By placing an order or making a donation, including via any of our Websites or via any Course Platform we use (see Section 2.1), you agree to be bound by these Terms.

1. Who We Are

OCCA The Oxford Centre for Christian Apologetics is operated by OCCA House Limited, a charitable company limited by guarantee, registered in England. Charity No. 1067314. Company No. 3449676.

Registered office: 27 Beaumont Street, Oxford OX1 2NR, United Kingdom Contact: office@theocca.org / +44 (0) 1865 302900

In these Terms, “we“, “us” and “our” refer to OCCA House Limited, and “you” refers to the customer or donor.

1.1 OCCA House Limited operates a number of websites, including:

each a “Website” and together “our Websites“. These Terms apply to any purchase of an Event Ticket or Course, and any Donation, made through any of our Websites, regardless of which Website you used. References in these Terms to “the Website” mean whichever of our Websites you are using or have used to place your order or make your donation.

1.2 Although our Websites are presented under different names and brands, each is operated by, and your contract for any purchase or donation made through any of them is with, OCCA House Limited.

1.3 Third-party platform terms may also apply. We use a number of third-party platforms to process payments, donations, event ticketing, and course delivery (including, for example, Ticket Tailor, Stripe, and donation or fundraising platforms, as referred to throughout these Terms). In addition to these Terms, the specific terms of service, acceptable use policies, and checkout terms of the particular platform used to process your order, donation, or course access may also apply to your use of that platform. Where there is a conflict between these Terms and a third-party platform’s terms on a matter that these Terms expressly address (such as your cancellation or refund rights), these Terms take precedence as between you and us; the platform’s own terms continue to govern your use of the platform itself.

2. What We Sell and Accept

2.1 We sell:

  • Event Tickets — tickets for talks, conferences, in-person courses, and other events that take place in person on a fixed date or dates, whether or not they also include some online or supporting digital elements (“Events“), available through the Website; and
  • Online Courses — online learning content delivered through one or more third-party course-hosting platforms we use from time to time (each, a “Course Platform“), which may include Thinkific, MemberPress, or other platforms, and may change from time to time (“Courses“). A Course Platform provides the underlying technology for delivering and accessing Course content, but your contract for the purchase of a Course is with us, and is governed by these Terms, not by the Course Platform’s own standard seller or buyer terms. Your use of a Course Platform itself (for example, its acceptable use rules and technical requirements) is in addition governed by that Course Platform’s own platform terms (see also Section 1.3).

Together, Event Tickets and Courses are referred to as “Products“.

2.2 We also accept Donations, which are addressed separately in Section 6 below, as donations are gifts rather than purchases and are treated differently in law. Where the checkout process for an Event Ticket or Course gives you the option to include a donation alongside your purchase, any amount given in that way will be treated as a donation for all purposes under these Terms — including in relation to Gift Aid eligibility, refund policy, and tax treatment — regardless of the fact that it was made at the same time as a product purchase.

2.3 Two types of Course. For the purposes of these Terms, Courses fall into one of two categories, as indicated on the relevant Course page:

  • Live-Element Courses — Courses that include scheduled live contact time (for example, a live session via Zoom or similar video-conferencing software) taking place on a specific date or dates. Some Live-Element Courses may also include a scheduled in-person component (for example, a residential or day weekend); where this is the case, it will be clearly indicated on the Course page; and
  • Self-Paced Courses — Courses that are delivered wholly online on a self-paced basis, with no live session and no specific date or time by which any part of the Course must be completed.

This distinction is relevant to how and when live sessions are scheduled and delivered, as set out in Section 5. Both course types carry the same 14-day cancellation right as set out in Section 7.2.

3. Orders, Payment, Pricing and Currency

3.1 All orders for Event Tickets are subject to acceptance by us. We will send you an order confirmation by email once payment has been received.

3.2 Event Tickets are sold and processed through Ticket Tailor, a third-party ticketing platform, which uses Stripe as its underlying payment processor. Donations made through the Website are processed via Stripe or through other donation platforms as described in Section 6.7. We do not store your full card details; these are handled directly by Stripe in accordance with its own terms and privacy policy, available at stripe.com. Your use of Ticket Tailor is also subject to Ticket Tailor’s own platform terms (see Section 1.3).

3.3 Payment for Courses. Courses may be paid for through one of the following methods, as applicable:

  • through the relevant Course Platform’s own checkout (for example, Thinkific’s checkout, which is powered by Stripe);
  • via a Stripe-generated invoice or Stripe payment link issued directly by us; or
  • by direct bank transfer to us (for example, where this is more convenient for an institution, or for a payment plan arranged directly with us).

The Course Platform we use for a particular Course may separately offer its own payment plan (instalment) option; the availability and terms of any such plan will be confirmed at the point of purchase. Regardless of which payment method is used, the same Course terms, and the same cancellation and refund rights set out in these Terms, apply.

3.4 Enrolment deposits. Some Courses (typically larger or more intensive programmes) may require a non-refundable enrolment deposit at the time of booking as a condition of securing your place. Where this applies, it will be clearly stated on the Course page and at the point of purchase. The deposit secures your place on a specific in-person element of the Course (such as a residential weekend) and, as a payment for a service tied to a specific date, is not subject to the 14-day cancellation right described in Section 7.2. The remaining balance of course fees paid, less any non-refundable deposit, is subject to the standard 14-day cancellation right under Section 7.2. Any refund calculated under these Terms will be net of any non-refundable deposit already paid.

3.5 VAT. We do not currently charge VAT on any Products or Donations. If our VAT position changes, this will be reflected in the prices shown at checkout.

3.6 Currency. Prices are listed by default in pounds sterling (GBP, £). Depending on your location and the payment method you choose, our payment or donation gateway may also offer the option to pay in your local currency. Where you pay in a currency other than GBP, the amount charged may be subject to currency conversion and fees applied by Stripe, your card issuer, or your bank, which are outside our control.

3.7 We reserve the right to correct any pricing errors and to refuse or cancel an order placed on the basis of an error, in which case any payment taken will be refunded in full.

4. Event Tickets

4.1 Tickets are issued for the specific Event, date, time and (where applicable) venue stated at the time of booking.

4.2 Ticket types. We sell two types of Event Ticket:

  • Named tickets — issued to a specific, named attendee. The attendee’s details are collected at the time of booking and are associated with the ticket.
  • General attendance tickets — not tied to a specific named attendee. No individual attendee information is required at the time of booking.

Transfers of named tickets to another attendee may be permitted at OCCA’s discretion, in line with the refund and transfer policy set out in Section 8.1. To request a transfer, please contact events@theocca.org as early as possible, providing your booking details and the proposed new attendee’s name and contact information. We cannot guarantee that any pre-selected options associated with the original booking (such as meal choices or breakout session preferences) can be changed at the time of transfer.

4.3 We reserve the right to make reasonable changes to the advertised speaker(s), programme, content, venue or format of an Event (including moving an in-person Event online) where reasonably necessary. We will notify you of any material change as soon as possible at the email address provided at the time of booking. If you have any questions about an Event, please contact events@theocca.org.

4.4 If we cancel an Event, you will be entitled to a full refund, or, at your option, a credit or transfer to a future Event of equivalent value.

4.5 You are responsible for ensuring you can attend at the stated date, time and location, and for any travel or other arrangements you make in connection with an Event. We are not liable for any losses you incur as a result of changes to or cancellation of an Event beyond the price of the ticket itself, except where required by law.

4.6 Courses and Events with in-person elements. Where a ticketed Event is, or forms part of, a course or programme that includes in-person elements taking place on a fixed date or dates, cancellation or refund requests in connection with that course or Event will be considered and decided by us at our discretion, on a case-by-case basis, taking into account matters such as notice given, costs already committed by us (e.g. venue, catering, materials), and the circumstances of your request. To submit a cancellation or refund request, please contact events@theocca.org. This discretion is in addition to, and does not remove, your statutory rights set out in Section 9.

4.7 Recording, photography and media. Events may be recorded, livestreamed or photographed. We may use such recordings, images and footage for any of the following purposes:

  • Archival — internal records of our events and programmes;
  • Course content — recordings may be edited and incorporated into online courses or other educational materials;
  • Wider publication — recordings or edited excerpts may be published on our Websites, social media channels, or other platforms; and
  • Marketing — images and footage may be used to promote future events, courses and our charitable mission.

By attending an Event, you acknowledge that recording and photography may take place for the purposes above. If you do not wish to be recorded or photographed, please notify us in advance by emailing events@theocca.org, and we will take reasonable steps to accommodate your request, though we cannot guarantee that you will not be incidentally captured in wide-angle or audience shots. Where we intend to make prominent or deliberate use of an individual’s image or voice for marketing purposes, we will seek your specific consent separately.

5. Online Courses

5.1 On successful payment, you will be granted a personal, non-exclusive, non-transferable licence to access the relevant Course materials, via the applicable Course Platform, for the stated access period, subject to these Terms.

5.2 Course materials are provided for your own personal, non-commercial use. You must not copy, reproduce, distribute, sell, share your login, or otherwise make the Course materials available to any third party.

5.3 Live-Element Courses. Where a Course includes scheduled live sessions, the date(s) and time(s) of those sessions will be stated at the point of purchase or notified to you in advance. Live sessions may be recorded for any of the following purposes:

  • Participant access — recordings made available to enrolled participants who are unable to attend live;
  • Course content — recordings or edited excerpts may be incorporated into future versions of the Course or other educational materials;
  • Wider publication — recordings or edited excerpts may be published on our Websites, social media channels, or other platforms; and
  • Marketing — recordings or excerpts may be used to promote future courses, events and our charitable mission.

By enrolling on a Live-Element Course, you acknowledge that live sessions may be recorded for the purposes above. If you have concerns about how recordings of your participation may be used, please contact courses@theocca.org before the course begins. Where we intend to make prominent or deliberate use of an individual participant’s image or voice for marketing purposes, we will seek your specific consent separately. We reserve the right to make reasonable changes to the advertised date, time, or presenter of a live session where reasonably necessary, and will give you as much notice as we reasonably can.

5.4 Self-Paced Courses. Where a Course has no live element, you may generally work through the Course materials at your own pace within the stated access period. For any queries about your Course, please contact courses@theocca.org.

5.5 We will take reasonable steps to keep Course content available, but we do not guarantee uninterrupted access and may need to suspend access for maintenance or updates, including updates made by the Course Platform to its platform.

5.6 Certificates of completion (where offered) are issued at our discretion based on completion criteria set out on the relevant Course page.

6. Donations and Tax Relief

6.1 Donations made to us are gifts and are not made in exchange for goods or services. Donations are non-refundable except as set out in this Section 6.

6.2 Gift Aid (UK taxpayers). If you are a UK taxpayer, you may be eligible to add Gift Aid to your donation, allowing us to claim an additional 25p for every £1 you give at no extra cost to you, provided you have paid enough UK Income or Capital Gains Tax in the relevant tax year to cover the amount we will claim. You can complete a Gift Aid declaration at the point of donation or by contacting us directly. You are responsible for notifying us if you no longer qualify, or wish to cancel a declaration.

6.3 US taxpayers. OCCA House Limited is a UK charity and donations to us directly are not, of themselves, tax-deductible in the United States. US taxpayers who require a tax-deductible receipt under section 501(c)(3) of the US Internal Revenue Code can instead give via our component fund held at the National Christian Foundation (NCF) in the United States. Please contact us at donate@theocca.org for details of how to give via NCF, or visit theocca.org/giving. Donations made via NCF are subject to NCF’s own terms, granting and receipting procedures, over which we have no control.

6.4 Currency. As with Products, donations are processed by default in GBP (£), with local currency payment options where offered by our payment gateway (see Section 3.6).

6.5 Restricted donations. If you specify that your donation is for a particular project, appeal or purpose (“restricted“), we will use it for that purpose wherever possible. If that project or appeal is, for any reason, fully funded, discontinued, delayed indefinitely, or otherwise unable to make use of the donation as intended, we will, at our discretion and so far as reasonably practicable, apply your donation to a similar or related purpose within our charitable objects, or otherwise to our general charitable funds, and will notify you of this where practicable to do so. Donations made without specifying a purpose are treated as unrestricted and may be applied to any of our charitable activities.

6.6 Major and high-value gifts. We are grateful for all donations, including major or unusually large gifts. In line with good charity governance and our legal obligations (including under anti-money laundering and counter-terrorist financing law), we reserve the right to carry out reasonable due diligence on the source of any donation, particularly major or high-value gifts, before accepting or banking it. This may include asking for further information about the donor or the origin of the funds. We may decline, return, or delay banking a donation where we are unable to complete this due diligence to our satisfaction, or where accepting the gift could expose us to legal, reputational or financial risk.

6.7 Multiple donation platforms. We may accept donations through a variety of platforms in addition to the Website, including but not limited to payment and donation processors, fundraising platforms, and the National Christian Foundation (for US donors, see Section 6.3). Each platform may have its own terms, payment processing arrangements, and donor account or dashboard features.

6.8 Managing or cancelling recurring gifts. If you have set up a regular or recurring donation (for example, a monthly gift), the confirmation email and any donor dashboard or account provided by the relevant donation platform will normally allow you to view, amend, or cancel that recurring gift directly. Please refer to the confirmation email you received at the time of setting up the gift, and any associated platform dashboard, in the first instance. If you are unable to locate this information or need further assistance, you can contact us using the contact form on the Website you donated through, or by emailing donate@theocca.org, and we will assist you or direct your request to the relevant platform.

6.9 Refunds of donations. See Section 8.4 below.

7. Your Right to Cancel (Distance Selling)

This section reflects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.1 Event Tickets: Because Event tickets relate to leisure services to be performed on a specific date, you do not have a statutory right to cancel under the Regulations once you have purchased a ticket. Any cancellation or refund is at our discretion, as set out in Sections 4.6 and 8 below.

7.2 Online Courses: You have a 14-day right to cancel from the date of purchase, and we will honour this in full for all Courses — whether Live-Element or Self-Paced — regardless of whether you have accessed course materials or attended an online live session during that period. If you cancel within 14 days of purchase, you will receive a full refund (subject to Sections 3.4 and 7.2(a) below). We do not require you to waive this right or consent to immediate performance as a condition of accessing any Course. This approach is more generous than the statutory minimum in relation to digital content and is offered in addition to, not instead of, your other statutory rights.

  • (a) In-person element already attended. Where a Course includes a scheduled in-person element (such as a residential or day weekend) and you have already attended that element, any refund request — including one made within the 14-day cancellation window — will be considered at our discretion on a case-by-case basis in relation to the attended in-person portion, as that element will have been rendered as a service on a specific date. The 14-day full refund described in this Section 7.2 continues to apply to any remaining online course content not yet accessed or delivered, calculated on a reasonable basis, and net of any non-refundable deposit under Section 3.4.

7.3 Donations: The cancellation rights in the Regulations apply to consumer purchases of goods and services and do not apply to gifts or donations. Section 8.4 sets out our approach to refunding donations as a matter of policy and good practice, not as a statutory entitlement.

7.4 This section does not affect your other statutory rights (see Section 9).

8. Our Refund Policy

8.1 Event Tickets — cancellations by you: Refund eligibility is based on notice given before the Event:

Notice given Refund
More than 14 days Full refund
7–14 days 50% refund
7 days or fewer No refund; named ticket transfer considered at our discretion (contact events@theocca.org)
  • General attendance tickets are non-transferable by nature and subject to the same tiers above.
  • Cancellation or significant change by us: full refund or credit — see Section 4.4.
  • Courses or Events with in-person elements on fixed dates: refunds at our discretion, case-by-case — see Section 4.6. Contact events@theocca.org.
  • No-shows are non-refundable.

8.2 Online Courses: Full refund if you cancel within 14 days of purchase, in accordance with Section 7.2, regardless of course type (Live-Element or Self-Paced) and regardless of whether you have accessed course materials or attended an online live session during that period, subject to the following. To submit a cancellation or refund request for a Course, please contact courses@theocca.org.

  • Non-refundable deposits: where a non-refundable enrolment deposit was required at the point of booking (see Section 3.4), any refund will be calculated net of that deposit. The deposit amount will not be returned in any circumstances.
  • In-person element already attended: where you have already attended a scheduled in-person element of a Course (such as a residential or day weekend), any refund attributable to that attended element will be considered at our discretion on a case-by-case basis, taking into account matters such as costs already committed and the proportion of the Course represented by the in-person element. Any remaining online course fees not attributable to the attended in-person element will be refunded in full if cancellation is within 14 days, net of any non-refundable deposit.
  • Courses paid by instalment or payment plan (whether via a Course Platform’s payment plan or an arrangement made directly with us): where a refund is due under this Section 8.2, it is limited to instalments already paid as at the date of cancellation; future instalments not yet due will simply not be collected.

8.3 Faulty or Misdescribed Products: Regardless of the above, if a Product is faulty, not as described, or we are otherwise in breach of these Terms or the Consumer Rights Act 2015, you remain entitled to a repair, replacement, price reduction or refund as appropriate, in accordance with Section 9.

8.4 How refunds are issued: Approved refunds will normally be returned to the original payment or donation method, in the original currency. The method depends on how payment was made:

  • Card payments via Stripe (including through Ticket Tailor, a Course Platform, or a Stripe payment link): refunded via Stripe to the original card. Processing times and any currency conversion are subject to Stripe’s standard practices — see stripe.com/docs/refunds.
  • Bank transfer or Stripe invoice: refunded directly by us to the originating account. These may take longer to process than card refunds.

Refunds, where due, will be processed within 14 days of approval. Under the Consumer Contracts Regulations 2013, where a statutory right to cancel applies, we are required to issue any refund within 14 days of receiving your cancellation notice.

8.5 Donations:

  • Donations are non-refundable. However, if you believe a donation was made in error (for example, a duplicate payment, an incorrect amount, or an unauthorised transaction), please contact us within 30 days via the contact form on the Website you donated through, or at donate@theocca.org, and we will review your request at our discretion.
  • Where a Gift Aid declaration has been made on a refunded donation, we will adjust or withdraw the associated Gift Aid claim as required by HMRC rules.
  • For recurring gifts, please also see Section 6.8 on managing or cancelling future instalments — cancelling a recurring gift does not automatically refund instalments already taken.

9. Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under English law, including under the Consumer Rights Act 2015. In particular:

  • Services (such as Event attendance and any live elements of a Course) must be performed with reasonable care and skill, as described, and within a reasonable time.
  • Digital content (such as Course materials) must be of satisfactory quality, fit for purpose, and as described.

If a Product does not meet these standards, you may be entitled to a repeat performance, repair, price reduction or refund, in addition to (not instead of) any rights set out in Section 8. These statutory rights apply to purchases of Products and do not apply to Donations, which are gifts rather than consumer contracts.

10. Liability

10.1 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under English law.

10.2 Subject to Section 10.1, our liability to you in connection with any Product is limited to the amount you paid for that Product.

10.3 We are not liable for any indirect or consequential losses, including loss of profit or opportunity, except where caused by our negligence and reasonably foreseeable.

11. Intellectual Property

All content provided as part of an Event or Course (including any recordings, slides, written materials and video) remains the intellectual property of OCCA House Limited or its licensors, and is provided to you for your own personal, non-commercial use only, as set out in Sections 5.2 and elsewhere in these Terms. You must not copy, reproduce, distribute, sell, or share this content with any third party without our prior written consent.

12. Data Protection

We process your personal data, including donor data, in accordance with our Privacy Policy, available at theocca.org/privacy-policy, which applies across all of our Websites, and in compliance with the UK GDPR and Data Protection Act 2018. Payment and donation data is processed by Stripe (and, for US-directed gifts, by the National Christian Foundation) in accordance with their own respective privacy policies. The Course Platform we use acts as our service provider in delivering Course content and processes related personal data on our behalf and in accordance with its own platform privacy and security practices.

13. Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, government restriction, strikes, or failure of third-party systems (including Stripe, Ticket Tailor, our Course Platform(s), Zoom or similar video-conferencing software, or NCF).

14. Complaints & Reporting Concerns

14.1 If you have a complaint about a Product, a donation, or your dealings with us generally, please contact us via:

We aim to acknowledge complaints within 5 working days and to provide a full response within 28 days. If we are unable to resolve your complaint within 28 days, we will write to you with an update and an expected resolution date.

14.2 Reporting concerns, including safeguarding. If you wish to raise a concern, including a safeguarding concern, you can do so at:

This is a separate channel from the general complaints process described in Section 14.1 and is available to anyone, whether or not you have purchased a Product or made a Donation.

15. Changes to These Terms

15.1 Future purchases. We may update these Terms at any time. Any changes will take effect from the date the updated version is published. The version of these Terms in force at the time you place an order or make a donation is the version that governs that transaction, and we will not alter the terms applicable to a completed transaction retrospectively.

15.2 Ongoing relationships. Where you have an ongoing relationship with us — for example, a Course with a continuing access period, or a recurring donation — we may need to update these Terms in a way that affects that ongoing arrangement. If we make a material change to terms that govern an ongoing relationship, we will give you reasonable advance notice (by email or via the relevant platform) before the change takes effect. If you do not wish to accept the updated terms, you may cancel your Course access or recurring donation before the change takes effect and receive a refund of any fees paid in advance for the period after the change, on a pro-rata basis. Continuing to access your Course or make recurring donations after the change takes effect will constitute your acceptance of the updated terms.

15.3 Publication across our Websites and Course Platform(s). We maintain a single master copy of these Terms, which we publish across our Websites and on the Course Platform(s) we use. We will use reasonable efforts to keep all published copies identical and up to date, but if there is ever an inconsistency between them, the most recently dated version shall take precedence.

15.4 Version records. We retain dated records of previous versions of these Terms for internal purposes. Previous versions are not published but are available on request.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in the courts of your home jurisdiction.

17. Contact Us

OCCA House Limited 27 Beaumont Street, Oxford OX1 2NR, United Kingdom +44 (0) 1865 302900

Email:

Useful links:

OCCA The Oxford Centre for Christian Apologetics is operated by OCCA House Limited, a charitable company limited by guarantee, registered in England. Charity No. 1067314. Company No. 3449676.

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